CLZTRCopyright & takedown
How to tell us that something on CLZTR infringes your copyright, and what happens after you do.
Our designated agent
CLZTR responds to notices of claimed copyright infringement under the United States Digital Millennium Copyright Act, 17 U.S.C. §512. Send them to our designated agent:
- Agent
- DMCA Agent, CLZTR SpA
- legal@clztr.com. The fastest route, and the one we monitor.
- Postal address
- CLZTR SpA, attn. DMCA Agent, Reñaca Norte 265, Oficina 510, Reñaca Bajo, Viña del Mar, Región de Valparaíso, Chile
- Telephone
- +56 9 5747 4858
- Service provider
- CLZTR SpA, also operating as CLZTR, clztr.com and clztr.app
This address is for copyright notices and counter-notices. Anything else sent here will be redirected and will take longer. For help with your account or a safety concern, write to service@clztr.com.
Before you send a notice
Two things are worth checking first, because they save everyone time.
Is it actually a copyright question? If someone is using your business name or your logo, that is a trade mark matter, not copyright, and it goes through section 9. If someone posted a photograph of you rather than a photograph you took, that is a privacy or harassment matter and the in-app report tool is faster.
Do you hold the rights, or represent someone who does? A notice can only be sent by the owner of an exclusive right, or by someone authorised to act for them. If you are acting for a rights holder, say so and say who.
You are also entitled to consider whether the use might be fair use, fair dealing, or otherwise permitted. We are not asking you to make a legal judgment, but the law expects a good-faith belief that the use is not authorised, and section 7 explains what happens if that belief turns out to be knowingly wrong.
How to send a takedown notice
Use the form on this page, or email legal@clztr.com. Either way, a notice has to contain all six of the following to be effective under §512(c)(3). If any are missing we will write back telling you which, but we are not obliged to act on an incomplete notice.
- Your signature
- Physical or electronic, of the owner of the exclusive right or of a person authorised to act on their behalf.
- What work is infringed
- Identify the copyrighted work. If several works on CLZTR are covered by one notice, a representative list is enough.
- Where it is on CLZTR
- Identify the material you say is infringing, with enough detail for us to find it. A direct link, or the cluster, event or moment identifier, is what makes a notice actionable. "Somewhere on your app" is not.
- How to reach you
- Address, telephone number and email address.
- A statement of good-faith belief
- That the use is not authorised by the copyright owner, its agent, or the law.
- A statement of accuracy, under penalty of perjury
- That the information in the notice is accurate, and that you are the owner or authorised to act for the owner.
Sending it from inside the app is faster. Tap Report on the content, choose "Copyright, this is my content", and the form opens with the identifier already filled in. That removes the most common reason a notice cannot be acted on.
What happens next
- On receipt
- We acknowledge your notice and give it a reference number.
- Within 24 hours, in most cases
- If the notice is complete, we remove or disable access to the specific material identified.
- Then
- We tell the person who posted it what was removed, why, the contents of your notice, and that they may send a counter-notice.
- We record
- The notice, the action taken and the dates. Validated notices count towards the policy in section 6.
We forward your notice, including the contact details in it, to the person who posted the material. The law requires that. If you are acting for a rights holder and prefer that person to see the organisation rather than your personal details, send the notice in the organisation's name.
If your content was removed
If you believe your material was removed by mistake or through misidentification, you may send a counter-notice under §512(g). Send it to legal@clztr.com. It must contain all four of the following.
- Your signature
- Physical or electronic.
- What was removed, and where it was
- Identify the material and the location it appeared before removal.
- A statement under penalty of perjury
- That you have a good-faith belief the material was removed as a result of mistake or misidentification.
- Your name, address, telephone number, and consent to jurisdiction
- If your address is in the United States, the federal district court for that district. If it is outside the United States, any judicial district in which CLZTR SpA may be found. And a statement that you will accept service of process from the person who sent the notice, or their agent.
We forward a valid counter-notice to the person who sent the original notice. If they do not tell us within 10 to 14 business days that they have filed a court action seeking to restrain the activity, we restore the material.
Repeat infringers
We terminate the accounts of repeat infringers. Our policy is three validated notices within twelve months. A notice counts once we have acted on it and no successful counter-notice has restored the material.
Termination is applied to the account and to the device it was used from. Where an account has completed identity verification with a government document, it also applies to that document, so the same document cannot be used to open another account.
We say this plainly because it matters and because we will not claim more than we can do: the face check that confirms a live person is present does not recognise anyone. It creates no faceprint and keeps no image or measurement of anyone's face, so it cannot tell that a returning user is someone we removed before. Device-level blocking is also imperfect, because a device identifier can be reset. The strongest part of our repeat-infringer enforcement is therefore the verified identity document, where an account has one.
False claims
Under §512(f), a person who knowingly and materially misrepresents that material is infringing, or that it was removed by mistake, is liable for damages. That includes the costs and legal fees incurred by the person harmed, and by us.
Copyright notices are not a way to remove content you dislike, a competitor's listing, or a photograph you appear in but did not create. If that is the problem, section 9 and the in-app report tool are the right routes and they work faster.
European Union: notice and action
If you are in the European Union, Article 16 of the Digital Services Act gives you a route that does not depend on US copyright law. You can use the same form and the same address, and you do not need to invoke the DMCA.
Tell us: why you consider the content illegal, where exactly it is, who you are and how to reach you, and confirm that you believe your notice is accurate and complete in good faith. We will confirm receipt, decide without undue delay, and tell you what we decided and why.
Whoever posted the content receives a statement of reasons setting out what was removed, which rule or law it breached, the facts we relied on, whether the decision was made by automated means, and how to appeal. Appeals are reviewed by someone other than the person who made the original decision.
Our contact points under the Digital Services Act, and our representative in the European Union, are listed in our Legal Notice.
Trade marks and other complaints
- Trade mark: someone is using your brand name or logo, or impersonating your venue or business
- legal@clztr.com. Tell us the mark, the registration number and jurisdiction if you have one, where it appears on CLZTR, and how the use confuses people.
- Someone posted a photo or video of you without your consent
- Report it in the app, or write to service@clztr.com. This is faster than a copyright notice and it is the correct route.
- Harassment, a threat, or a safety concern
- service@clztr.com, or Report in the app. Urgent matters are reviewed within 24 hours.
- Personal data: you want data about you deleted or corrected
- legal@clztr.com. See our Privacy Policy.
- A request from a public authority
- legal@clztr.com. We verify every request and disclose only what its legal basis covers.