Legal Notice

Who operates CLZTR

The CLZTR mobile app, clztr.com and clztr.app are operated by:

How to contact us

You can reach a person at every address below. We answer in English, Spanish and Portuguese.

Telephone: +56 9 5747 4858 · Postal address: Reñaca Norte 265, Oficina 510, Reñaca Bajo, Viña del Mar, Región de Valparaíso, Chile

Email is the fastest way to reach us and the one we monitor most closely. We aim to acknowledge every message within one business day.

Digital Services Act contact points

Under Regulation (EU) 2022/2065 (the Digital Services Act) we designate the following single points of contact.

Languages accepted at these contact points: English, Spanish and Portuguese. We do not require the use of automated tools to reach us.

Average monthly active recipients in the European Union (Art. 24(2)): first figure to be published after 25 March 2027, then every six months.

How we moderate content, the grounds on which we act, and how you appeal a decision are described in our Terms of Service and our Community Guidelines.

Representatives

CLZTR SpA is a Chilean company. Its legal representative for all purposes under Chilean law is Luis Felipe Jiménez Roldán, Gerente General, contactable at legal@clztr.com and at the registered office above.

Under Article 27 of the General Data Protection Regulation and Article 13 of the Digital Services Act, CLZTR SpA has designated the following representative in the European Union. You may address our representative directly, in addition to or instead of contacting us, on all matters relating to the processing of your personal data and to our obligations under those Regulations.

We are in the process of designating a representative in the United Kingdom under Article 27 of the UK GDPR. Until one is appointed and named here, write to legal@clztr.com for any matter that would otherwise be addressed to them, and to legal@clztr.com to exercise your data protection rights. Every such message reaches the legal representative of the company directly.

Hosting

CLZTR is hosted on Google Cloud Platform. Our primary region is southamerica-west1 (Santiago, Chile). The hosting provider is Google Cloud EMEA Limited and its affiliates, whose contact details are published at cloud.google.com.

Where your data goes, and which providers process it, is set out in our Privacy Policy.

Complaints

Write to service@clztr.com with the word complaint in the subject line, or use Help & Support inside the app. We acknowledge complaints within one business day and aim to resolve them within 10 business days. If we need longer, we tell you why and when to expect an answer.

If you are unhappy with how we handled a complaint about content moderation or an account decision, our Terms of Service explain how to appeal, and who else you may go to depending on where you live.

The European Commission's Online Dispute Resolution platform ceased operating in July 2025 and is therefore not listed here. Alternative dispute resolution options available in specific countries are set out in section 10.

Subscriptions and cancellation

Paid plans are sold through the Apple App Store and the Google Play Store, and those stores are the seller and merchant of record. Prices are shown in your local currency, including taxes where required, before you pay.

Subscriptions renew automatically until you cancel, and you cancel in the store, not with us:

Refunds are handled by Apple or Google under their own policies. This does not affect any statutory withdrawal or refund right you have as a consumer where you live.

Marketing

We only send marketing email to people who asked for it. Every marketing message carries a one-click unsubscribe link and our postal address. You can also manage your preferences at any time at clztr.com/email-preferences or in Settings inside the app. We never sell or rent your contact details.

Copyright

If you believe content on CLZTR infringes your copyright, our notice and takedown process, our designated agent and the counter-notice procedure are all at clztr.com/dmca.

The CLZTR name, the CLZTR logo, our visual identity, and the text, design, software and content we publish on clztr.com, clztr.app and in the CLZTR app are the property of CLZTR SpA. All rights in them are reserved.

CLZTR is a registered trade mark of CLZTR SpA, registered with the Instituto Nacional de Propiedad Industrial (INAPI) of Chile. Outside Chile the CLZTR name and logo are protected as unregistered marks and by the law of unfair competition and passing off, and further registrations are being pursued in the markets where we operate.

You may not use them without our written permission. That includes, without limitation: using our name or logo in your own app, product, service, listing or advertising; registering a company name, domain, social handle or app name that is identical or confusingly similar to ours; presenting yourself as CLZTR, as authorised by CLZTR, or as affiliated with us when you are not; and copying, adapting or reproducing our design, text, layout, database or software.

We monitor for this and we enforce. Where anyone uses our name, our logo, our brand, our content or any of our intellectual property without authorisation, we will pursue every remedy available to us. That includes takedown and dispute proceedings with app stores, domain registrars, social platforms and advertising networks, and legal action before the competent courts seeking injunctive relief, damages, an account of profits, and our legal costs.

If you want to use the CLZTR name or logo, whether for press, a partnership or an integration, write to legal@clztr.com and ask. Permission is often given, and it is free.

Country-specific information

Some countries require particular information to be published. The details in sections 1 and 2 above satisfy most of those duties. The following are the additions that apply where you are.

This page constitutes the aviso legal required by article 10 of Law 34/2002 (LSSI-CE). The identifying details of the service provider, its registration and its contact address are in section 1.

The provider details required by article 5 of the Act on Providing Services by Electronic Means are in section 1. The regulamin governing use of the service is our Terms of Service, available before you create an account.

The provider information required by §4 of Act CVIII of 2001 on electronic commerce services is in section 1.

This page is the Impressum required by §5 DDG (Germany) and §5 ECG (Austria). The person responsible for editorial content within the meaning of §18(2) MStV is named in section 1.

This page constitutes the mentions légales required by article 6-III of Law 2004-575 (LCEN). The publication director is named in section 1.

The identifying details required by §8 of the Norwegian Act on Electronic Commerce, article 6 of Icelandic Act 30/2002, and article 3(1)(s) of the Swiss Unfair Competition Act are in section 1. Prices for Swiss consumers are displayed in Swiss francs, inclusive of tax, before purchase.

The information required by article 10 of Decree-Law 7/2004 is in section 1. Under article 18 of Law 144/2015 we inform you that consumers may refer disputes to the alternative dispute resolution entity with competence for the sector and for their place of residence; the current list is published by the Direção-Geral do Consumidor at consumidor.gov.pt.

The information required by article 33 of Law 1.383 is in section 1, including the legal form, the share capital, the publication director and the hosting provider.

Your rights under Law 19.496 on the protection of consumer rights are unaffected by our Terms. You may direct a claim to us at service@clztr.com, and you may also contact SERNAC. From 1 December 2026, the processing of your personal data is governed by Law 21.719; our Privacy Policy describes the system used, the specific purpose, the period of use and how to exercise your rights, and requests may be sent to legal@clztr.com.

Provider details are in section 1. If you subscribed through an app store, cancellation and withdrawal are handled in that store using the links in section 7; we will also process a cancellation request sent to service@clztr.com and confirm it to you. Our support hours are 09:00 to 23:00 (Chile time), seven days a week.

Supplier details are in section 1, as required by Decree 7,962/2013. Prices are displayed in reais before purchase. The seven-day right of withdrawal for distance contracts is exercised through the app store that sold you the subscription, using the links in section 7. Your rights under the Consumer Defence Code are unaffected.

The information required by article 76 Bis of the Federal Consumer Protection Law is in sections 1, 2 and 7. Our aviso de privacidad is published at clztr.com/privacy.

Provider details are in section 1. Claims and complaints may be submitted at service@clztr.com and are answered within 15 business days.

The information required by section 43 of the Electronic Communications and Transactions Act is in sections 1, 2 and 7. Our manual under section 51 of the Promotion of Access to Information Act is available on request from legal@clztr.com.

CLZTR SpA is acting in trade for the purposes of section 28B of the Fair Trading Act.

The provider disclosures required by article 6 of the Saudi E-Commerce Law and article 6 of UAE Federal Decree-Law 14 of 2023 are in sections 1, 2, 6 and 7, including the identity of the provider, the means of contact, the complaint channel and the cancellation route.

The contact information required by article 3 of Law 5651 is in sections 1 and 2.

Our Grievance Officer under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 is Zaid Jamal, contactable at zaid@clztr.com and at the registered office in section 1. Complaints are acknowledged within 24 hours and resolved within 7 days. Content that is unlawful is acted on within 36 hours of a valid notice, and orders received through the Sahyog portal or a court are acted on within 3 hours.

Our other legal documents