Complaints book

About this translation

This is a courtesy translation. The Spanish version is the one that governs, and it is the one INDECOPI reads. Filing here in either language registers the same request.

Read it in Spanish

Complaints book

You can file a reclamo, when your complaint is about the service, or a queja, when it is about the treatment you received.

Before you send

Filing a reclamo does not prevent you from using other dispute resolution channels, and it is not a precondition for reporting us to INDECOPI.

You will receive a record with your registration number at the email address you give us. Keep that number: it is how you check the status of your request.

Support hours

We are open Monday to Friday, 09:00 to 18:00 (Peru time), except on public holidays.

This form accepts requests at any hour; the deadline runs in business days from the moment we receive it.